Refund and Cancellation Policy

General refund policy

This policy applies to digital services and sponsored placements purchased directly from Launchfarm. It does not cover purchases made on third-party websites listed in our directory; those purchases are governed by the seller’s own refund policy. Free services do not involve a payment to refund.

We review refund and cancellation requests against the service description, delivery status and the protections below. Nothing in this policy limits any mandatory consumer rights or remedies available under applicable law.

Refund eligibility

You can request a full refund if you cancel before delivery of the purchased paid service begins, or if Launchfarm does not deliver the purchased service. If a delivered service materially differs from its purchase description, contact us with the details so we can correct the issue or refund the affected purchase.

If you cancel a sponsored placement after it starts, the refund is proportional to its unused placement time. Completed services do not qualify for a change-of-mind refund, but non-delivery, a material mismatch with the purchase description and any mandatory consumer rights remain covered.

A sponsored placement is delivered digitally on Launchfarm for the period specified at checkout. Completion of that period does not guarantee a particular number of impressions, clicks, votes, customers or sales.

Duplicate or unrecognized payments

If you believe a payment was duplicated, charged incorrectly or made without your authorization, contact hello@launchfarm.store with the receipt or payment reference. We will investigate with the payment provider and explain the outcome. Do not send full card numbers, security codes, passwords or verification codes.

How to request cancellation or a refund

Email hello@launchfarm.store from the account used for the purchase, with the receipt or order reference, product URL and a short explanation. Never send passwords, full card numbers or security codes. We will verify the purchase and explain the outcome and any next steps. Approved refunds are returned through the original payment provider; bank processing times can vary.

Submitting a refund request does not automatically confirm approval. We will explain whether it qualifies under this policy. An approved refund is returned to the original payment method through the payment provider; the time it takes to appear depends on that provider and your bank. We cannot guarantee a bank processing date.

Removing a listing or canceling a scheduled launch does not automatically submit a payment refund request. Contact support separately for purchase-related requests.

Subscriptions and current availability

Launchfarm currently has no recurring subscriptions or automatic renewals. The planned Featured package is a one-time purchase for a seven-day placement, not a weekly subscription. Paid checkout is not currently available; this policy sets out the protections for Launchfarm purchases when paid services become available.